Terms of Service
Red Feather Publishing (“we”) of 30 Cornwall St, Lathlain, WA 6100 proofreads, copyedits and gives structural and developmental advice to the client (“you”). By using the Red Feather Publishing website and using our services, you agree to the following terms and conditions.
Red Feather Publishing abides by the Australian Standards for Editing Practice. We follow the Snooks & Co. Style Manual for Authors, Editors and Printers (sixth edition) and the Macquarie Dictionary.
Definition of Services
Developmental editing consists of a critique of the structure, flow, plot, pacing and character development of the text.
Copyediting eliminates grammatical errors, spelling, punctuation, syntax, inconsistencies, repetition as well as appropriate use of language.
Proofreading is a final thorough sweep to pick any formatting errors, typos, punctuation, etc.
The Process
Initial contact made via email or website contact form by the client will be responded to within 24 hours.
We will discuss with you the scope of the project and level of editing required.
A sample of one page (max. 1000 words) will be requested and edited for free to gauge an accurate quote.
If the client is happy with the sample edit and price, and we are able to schedule the work, editing will commence.
All documents must be submitted via email in Word .doc or .docx attachments with standard 1″ margins with 12-point Times New Roman (or similar) font.
All editing is done electronically using Track Changes. A help sheet on using Track Changes is available on request. Notes will be in the comments sidebar and/or in email with the edited document attached.
For most projects, a style sheet is drawn up stating spellings, hyphenation, italics, capitals, units of measurement, how quotations, etc. are presented.
If on receipt of the project, it becomes clear that more work is required than originally anticipated, we may re-quote the fee, deadline or decline the project.
The client will pay a fee for the project, as agreed in writing and/or in the contract.
Copyright
Authors retain full ownership, copyright and intellectual property of their submitted material.
Confidentiality
Red Feather Publishing will not divulge the contents of any material submitted to third parties.
Documents submitted are kept in a secure online system and can only be viewed by the editor assigned to the job.
If requested, we agree to signing a non-disclosure agreement.
Please see our Privacy Policy with regard to data protection.
Payment Policy
All quotes are in Australian dollars.
Payment is accepted by direct bank deposit or PayPal.
Quotes of $500 or over require 50% deposit paid prior to the job. The balance to be settled upon receipt of delivery.
Invoices are due 2 weeks after the date on invoice.
Late payment fees of $10 per week will be applied.
Any debt recovery fees will be invoiced to you.
Liabilities
Submitted documents are edited to the highest standards with two passes unless advised otherwise.
Any suggestions by the editor may or may not be taken up by the client, at their discretion.
However, we do not guarantee that the final document will be accurate, complete, reliable, current or error-free. The final work is the complete responsibility of the client.
Red Feather Publishing is not liable for any incidental, indirect, consequential or any other damages whatsoever as a result of our editing or proofreading services. In no event will the company’s liability extend beyond the purchase price of the service.
Any instances of plagiarism or breach of copyright, libel, obscenity, incitement to racial hatred will be highlighted. However, responsibility for these remains with the author.
Red Feather Publishing will not be responsible for any of the permissions or the repercussions of the author choosing to use copyrighted quotes or include music lyrics.
Cancellation Policy
Once the deposit has been received or advice given to proceed, you are confirming that work is to start.
If you wish to cancel the assignment, please contact us immediately and give at least 24 hours’ notice.
If the job has commenced, the refund will be commensurate with any time already spent on editing.
If an incorrect or updated file is submitted, any payment for work already done will be invoiced.
Red Feather Publishing reserves the right to terminate a job at any time and for any reason.
Acknowledgements
Testimonials and word-of-mouth recommendations are priceless. Please consider leaving a review. This may be used on the website and social media pages.
There is no requirement, but if you would like to acknowledge us in a published work, please seek permission and send the review
Privacy Policy
Red Feather Publishing
Last updated: February 2026
1. About Us
Red Feather Publishing is a sole trader editing business operated by Karen Peradon-Alaga, based in Perth, Western Australia.
ABN: 84 573 313 364
This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
If you have any questions about this policy or how your information is handled, please contact:
Email: karen@redfeather.com.au
Business address: 30 Cornwall St, Lathlain, WA, 6100
2. What Information We Collect
We collect only the information reasonably necessary to provide our services.
This may include:
· Personal Information
· Name
· Email address
· Phone number (if provided)
· Billing details (if required for invoicing)
· Client Materials
· Manuscripts and related documents
· Project information you choose to share
· Website Usage Data
When you visit our website (www.redfeather.com.au), certain non-identifiable information may be collected automatically, such as:
· IP address
· Browser type
· Pages visited
· Time spent on the website
This data is collected through Google Analytics to help us understand website traffic and improve user experience.
3. How We Collect Information
We collect personal information when you:
· Submit an enquiry through our website
· Contact us via email
· Engage our editing services
· Subscribe to our newsletter
We do not purchase mailing lists or collect unnecessary personal information.
4. How We Use Your Information
We use personal information to:
· Respond to enquiries
· Provide editing and manuscript assessment services
· Communicate regarding your project
· Maintain business and financial records
· Send newsletters (if you have subscribed)
· Improve our website and services
We do not sell, rent or trade personal information to third parties.
5. Newsletter and Email Marketing
If you subscribe to our newsletter, your name and email address are stored and managed through MailerLite.
MailerLite may store data on servers located outside Australia. We take reasonable steps to ensure that your information is handled securely and in accordance with applicable privacy laws.
You may unsubscribe at any time by clicking the unsubscribe link in any email.
6. Storage and Security
Client manuscripts and related materials are treated as confidential.
Files are stored securely using Microsoft OneDrive and protected through password-secured systems and controlled access.
While reasonable steps are taken to protect your information, no method of electronic transmission or storage is completely secure. If a data breach occurs that is likely to result in serious harm, we will respond in accordance with Australian law.
7. Data Retention
We retain personal information only for as long as reasonably necessary for business and legal purposes.
Client files and correspondence may be retained for up to 7 years.
Newsletter subscriber information is retained until you unsubscribe.
General enquiries may be retained for administrative purposes.
When information is no longer required, it is securely deleted.
8. Overseas Disclosure
Because we use third-party service providers such as Google Analytics, MailerLite and Microsoft OneDrive, some data may be stored or processed on servers located outside Australia.
By using our website or services, you acknowledge that your information may be transferred overseas in accordance with this policy.
9. Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.
To do so, please contact us using the details above.
10. European Union (GDPR)
If you are located in the European Union, your personal information may also be protected under the General Data Protection Regulation (GDPR).
Where applicable, you may have the right to:
· Access your personal data
· Request correction or deletion
· Withdraw consent (for example, unsubscribe from marketing communications)
· Lodge a complaint with your local data protection authority
We rely on consent (for newsletter subscriptions) and contractual necessity (for editing services) as the lawful basis for processing personal data.
11. Cookies
Our website may use cookies and similar technologies to enhance user experience and analyse website traffic.
You can manage cookie preferences through your browser settings.
12. Updates to This Policy
This Privacy Policy may be updated from time to time. The most current version will always be available on our website with the revised date.
